Support — Flight Crew Trainer

This is the support page for Flight Crew Trainer on the Apple App Store and Google Play.

Please include the phone or tablet model, the system version, the app version shown under the language button on the main menu, and what you were doing when the problem happened. Do not send a company profile unless we ask, and do not send its password in the same email as the file.

Common questions

Where is my training stored?

On the device, inside the profile you have open. TecAv does not keep a copy of your scripts, recordings, or menu picture. Uninstalling the app removes them. Export a .fctx file first if you want a copy.

I have a company password. How do I get the profile?

In the app, use Download profile and enter the password. The password is turned into a file name on the device. It is not sent to TecAv. If the password is wrong, it does not match a profile. After the file downloads, Flight Crew Trainer asks for the same password. You can also open a .fctx sent by Mail, AirDrop, or Files.

The download says the password did not match

Check the password with the person who issued it, including spaces. The file on this website is encrypted. A different password will not find it. TecAv cannot look inside a hosted profile or tell you the password.

A published profile will not let me edit

A locked company profile is meant to stay as issued. Unlock it in Settings with the edit password from your company. Publishing from your own profile builds a separate file. It does not lock the copy you are editing.

The generated voice says a number the wrong way

Open the library folder, then Words. Add the written form and how it should be said. If the same written form is in more than one folder, the entry in the folder you are training wins.

How do I delete a spoken word?

On the words list for that folder, swipe the row left, tap Delete, then confirm “Are you sure?”. Words shown from another folder are not deleted there. Open the folder they belong to.

The microphone or speech recognition was denied

Recordings need the microphone. Allow it in the system settings for Flight Crew Trainer. You can still train with generated voices if you do not record. A check that listens to you uses the phone’s speech recognition, on the device first.

I changed the language and the script did not change

That is what it is supposed to do. The language changes the buttons and labels. Profile names, folder titles you typed, scripts, spoken words, and recordings stay as written.

Does it need an account or the internet?

No account. Training works with the phone offline. The internet is only needed if you download a company profile from this website, or if the phone has to send a spoken check to Apple or Google because it cannot recognise that line on the device.

Helpful pages

Important notice

Flight Crew Trainer is a practice aid. It is not an approved training device, not a substitute for an instructor or an approved training program, and not your company manual. You are responsible for the content of a profile.

Availability

Flight Crew Trainer is being prepared for the Apple App Store and Google Play. Store links will appear on the overview when it is published. The text those forms ask for is on the store listing page.